In Every Moment
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Alice in Garden Dangle Earrings
Adds Sparkle to Every Moment
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A constant, comforting presence, much like a guardian angel, always by your side.
15% Discount
New OpeningSpecial Discount
Celebrate with Savings: Buy 3, Save 15%
β I love how my new necklace feels like it's not even there, yet it's stunning. Lightweight and comfortable, it's perfect for all-day wear! β
Natalie Hart
β I've always been wary of buying jewelry online, but this shop has changed my mind. My pendant arrived in perfect condition, and it's even more beautiful in person. Love it! β
Sophia Rodriguez
β I've found my new favorite piece! This necklace is so dainty and cute, I wear it to bed without even noticing it. Sleeping with it all night feels incredibly cozy and comfortable, like wearing nothing at all. β
Emma Bennett
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
No, we do not have a physical store. All our products are available exclusively online for your convenience. You can shop our entire collection through our website or the link provided in our bio. Enjoy the ease of browsing and purchasing from anywhere!
2. Products/Services Questions
What materials are your jewelry pieces made from?
Our jewelry is primarily crafted from high-quality materials such as sterling silver, 14k or 18k gold, and moissanite for gemstone alternatives. We also use hypoallergenic metals to cater to sensitive skin.
How can I ensure my jewelry purchase will fit?
We provide a detailed sizing chart for all our items. If you're still unsure, we offer a free resizing service for most pieces within 30 days of purchase. Please contact customer service for custom measurements or further assistance.
Do you offer custom orders?
Yes, we do! For custom orders, please reach out to us with your specifications, and we'll guide you through the process. Custom pieces might require additional time for creation.
Does my piece come in any packaging?
Discover eco-friendly packaging options for your piece, ensuring a sustainable delivery and a delightful unboxing experience.
How should I care for my jewelry to keep it looking its best?
Avoid water exposure, remove jewelry before sleeping, and store pieces in our provided pouches or boxes. Cleaning can be done with mild soapy water for silver; for gold or gemstones, use specialized cleaners.
Can I see the jewelry in person before buying?
While our primary platform is online, we encourage you to follow us on Instagram and Facebook. There, we frequently post real-time videos and high-resolution photos of our products during live sessions, giving you a close look at the craftsmanship and details of each piece. This way, you can get a realistic view of what you're purchasing even if you can't visit in person.
3. Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Your Privacy and Security Matters
At Stella Harte, your privacy and security are paramount. When you register, we secure your data with SSL encryption, adhere strictly to our privacy policy, and protect your account with robust security measures. Your payment information is processed through secure gateways, and we're transparent about how we handle your data, complying with all relevant laws to ensure your trust and peace of mind.
4. Order status & history
Tracking an Order
You can track the status of your order online at StellaHarte.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Stella Harte and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
5. Contact us
SMS (1-276-566-0888) (U.S. or Canada)
9169 W State St #2926, Garden City 83714
Representatives or Advisors are available:
MON-FRI: 5am to 9pm PT
SAT-SUN: 6am to 9pm PT
Chat with us
Representatives and Advisors are available:
MON-SUN: 5am - 9pm PT